Waren- und Versandpolitik

Delivery conditions and shipping costs

National shipments

All the products offered on the website are in stock (except for stock-outs or exceptional cases), which allows us to process orders for delivery within 1 to 3 working days from the day after the order is placed.

Spain (peninsula)

For orders in Spain (peninsula), shipments are free of charge for orders of 100€ or more. For lower orders, the shipping cost varies according to the weight of the order:

  • 0kg to 2kg: 4,59 €
  • 2kg to 5kg: 5,16 €
  • 5kg to 10kg: 6,27 €
  • More than 10kg: 6,27 € + 0,49 €/kg

Balearic Islands

For the Balearic Islands, the shipping cost varies according to the weight of the order:

  • 0kg to 5kg: 11,68 €
  • 5kg to 10kg: 15,15 €
  • More than 10kg: 15,15 € + 1,22 €/kg

IMPORTANT: to fuel surcharge of €0.70 per kilogram will be added to these prices.

International shipments

Portugal

For Portugal (except islands), the shipping cost varies according to the weight of the order:

  • 0kg to 2kg: 8,45 €
  • 2kg to 5kg: 8,74 €
  • 5kg to 10kg: 9,02 €
  • More than 10kg: 9,02 € + 0,74 €/kg

Europe

For orders to Europe, the shipping cost varies according to the weight of the order and the zone of the country:

  • ZONE A: Germany, France and Monaco.
  • ZONE B: Austria, Belgium, Vatican City, Italy, Luxembourg, Netherlands, San Marino.
  • ZONE C: Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Switzerland.
  • ZONE D: Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden, Norway* and Serbia*.

Shipping costs according to zones and weights:

TRAMOS 0kg – 3kg 3kg – 5kg 5kg – 7kg 7kg – 10kg 10kg – 15kg 15kg – 20kg 20kg – 30kg 30kg – 40kg More than 40kg
ZONE A 9,50 € 13,60 € 15,30 € 15,70 € 16,30 € 17,70 € 19,50 € 21,80 € 31,7 € + 2 €/kg
ZONE B 9,60 € 15,80 € 17,20 € 18,20 € 18,90 € 19,90 € 21,70 € 23,30 € 34,6 € + 2 €/kg
ZONE C 13,30 € 20,60 € 22,30 € 22,50 € 23,50 € 24,30 € 26,40 € 28,20 € 39,5 € + 2 €/kg
ZONE D 18,90 € 35,40 € 36,40 € 36,90 € 38,90 € 39,50 € 40,20 € 49,70 € 62,3 € + 2 €/kg

*IMPORTANT: Norway carries a surcharge of 3 € extra compared to the prices of its zone and Serbia of 7 €.

Other aspects

Orders received on Fridays or public holidays will be dispatched on the next working day. If for any reason there is a delay in delivery, we will inform you of the estimated delivery time.

If when attempting delivery there is no one at the address provided by the user, the courier will leave a note of arrival indicating the telephone number to call to arrange a new delivery.

After two days without establishing contact, the company will try to reach you at the telephone number you provided. After 3 days without contact, the package will be returned by the courier, so it is important to make sure you provide an address where you can be easily located.

If the order is finally returned by the courier agency due to the impossibility of contacting the customer, the customer will be responsible for the cost of the new shipment. Once the package has been dispatched, the delivery address may be changed within the same town. It is not possible to specify the exact time of delivery, just as the courier company will not contact you before the first delivery attempt.

If there is any error in your order received, please contact us and we will inform you of the best way to resolve the error at no cost to you.

Shipping costs will be specified at the time of purchase, prior to the processing of the order.